Kubiya Games offers easy returns: if you don't love it, return it! If you are not completely satisfied with the product you received, just ship it back within 30 days of your invoice date for a full refund if the item(s) is in the original condition and unused.
Keep in mind, returns or exchanges must be made within 30 days of shipping. We will refund shipping charges on defective items only. Exchange shipping for different products or sizes is complimentary within the US.
Credit for your returned merchandise will be processed once the product is received at our office. Refunds will be given in the same form of payment originally used for purchase.
To return please follow the procedure below.
- Pack item(s) along with your completed packing slip return form. If you can't send the packing slip, print your shipping confirmation e-mail or include your order number, billing name & address, and return reason on a piece of paper with your return.
- Stick the pre-paid return label on the front of your package. We'll deduct $11.99 from your return credit to cover return shipping costs. Make a note of the return tracking number for your return package to monitor the delivery status and ensure credit has been issued.
- Drop off the package at any USPS or UPS location.
Please feel free to contact us at email@example.com if you need assistance.
Customers that refuse to pay their country's import/customs fees will not be refunded for shipping and for the returned shipping cost.