If you are not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date for a refund, provided the item meets all of the conditions below.
Return Eligibility
To qualify for a return, the item must be:
- Unused and unplayed
- In original condition
- In resellable condition
Items that have been opened, played with, reassembled, or show any signs of use are not eligible for return, even if returned within the 30-day window.
Packaging
Removal of exterior protective packaging, such as shrinkwrap, makes the item ineligible for return.
Items must be returned exactly as received, including all original protective packaging.
Damaged or Defective Items
Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect, please contact us before using the item so we can evaluate the issue and make it right.
Refunds or replacements for damaged or defective items are handled on a case by case basis. Original shipping charges are refunded only for confirmed defective items.
Return Window
- Returns or exchanges must be requested within 30 days of shipping
- Return shipping costs are the responsibility of the customer unless the item is confirmed defective
Return Process
If your item is eligible for return, please contact us at hello@kubiyagames.com to start a return.
Returns sent without prior authorization may not be accepted.
Refunds
- Refunds are issued to the original form of payment
- Credits or refunds are processed only after the returned item is received and inspected at our facility
- Please allow several business days after inspection for the refund to be processed by your bank or card issuer
Exchanges
Exchanges are available for unused and unopened items only. To start an exchange, please contact us at hello@kubiyagames.com, and we will provide instructions.
Questions
If you have any questions about returns or exchanges, please contact us at hello@kubiyagames.com. We’re always happy to help.